SLA Guard

SLA Guard helps merchants prevent fulfillment delays before they lead to customer complaints. It automatically monitors paid, unfulfilled orders against a configurable fulfillment SLA in hours and sends timely alerts when orders become overdue. Merchants can quickly identify delayed orders, prioritize fulfillment, and search and filter orders by SLA status, including cancelled orders, without manually checking Shopify. Simple setup and actionable alerts make fulfillment management easier.

• SLA Monitoring — Track paid orders against your fulfillment SLA hours.
• Overdue Alerts — Get alerts when orders pass their fulfillment SLA hours.
• Fulfillment Dashboard — See orders within SLA, approaching, breached, or overdue
• Custom SLA Settings — Set order fulfillment time limits for your store.
• Search and filter orders to identify fulfillment delays and cancelled orders.